Shipping & Returns
Shipping
Orders are typically processed within 2–5 business days.
Delivery times vary depending on the destination:
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United States: 3–7 business days
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Canada: varies depending on shipping conditions
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International: available upon request and prior coordination
Once your order has been shipped, you will receive a tracking number via email.
Please note:
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Shipping delays caused by carriers are beyond our control
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Customers are responsible for providing accurate shipping information
Original Artwork Shipping
Due to the high value and delicate nature of original artworks, shipping is limited:
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Original artworks are typically shipped within the United States only
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Shipping to Canada may be available upon request
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For other international locations, shipping is not available
Customers outside these regions may arrange in-person pickup or special delivery coordination.
Returns & Exchanges
We want you to be satisfied with your purchase.
Returns or exchanges are accepted only under the following conditions:
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The item arrives damaged
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The wrong item was received
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There is a clear defect upon delivery
To request a return or exchange:
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Contact us within 3 days of delivery
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Provide clear photos of the item and packaging
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Once approved, a replacement or refund will be issued
Non-Returnable Items
The following are not eligible for return or refund:
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Change of mind after purchase
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Incorrect address provided by the customer
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Minor color differences due to screen settings
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Original artwork after delivery, unless damaged or defective
Need Help?
If you have any questions about your order, feel free to contact us:
Art@minooism.com
or through our Contact Us page.